order processing & delivery

Do you ship worldwide?

We ship to select locations worldwide. Please refer to the chart below to see if we ship to your address. If you can't find your address below, shoot us an email at help@sunniesstudios.com to let us know your location.

Country Standard Shipping Expedited Shipping
US and Canada FREE
(10 to 12 business days)
(5 to 8 business days)
Australia and New Zealand FREE
(10 to 12 business days)
(5 to 8 business days)
Hong Kong, Indonesia, Japan, Macau, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam FREE
(5 to 7 business days)
(2 to 3 business days)

Please allow 24 to 48 hours to process your order. Note that we do not process or ship orders during Saturdays, Sundays and holidays.
Note: depending on the location, additional customs and duty fees may be charged to the customer.

How can I track my order?

You'll receive a shipping confirmation email along with the tracking number from Fedex. You can track your order using the link provided on the Fedex website.

Can I change or cancel my order?

Sorry, we won't be able to change or cancel your order because we start processing as soon as we receive it.

I received an error message while trying to place an order. What should I do?

Please check if you've received an order confirmation email from us. If not, please send us an email at help@sunniesstudios.com so we can check if your order pushed through.

My package seems to be experiencing

No need to panic. Customs may sometimes hold a package to clarify shipping details with the manufacturer. 

If your package is tagged with "Clearance Delay", our local Fedex partner will give us a heads up right away. We'll clarify any issues so we can send out your package immediately. Don’t worry, you won’t have to do anything; we'll straighten it out for you.

Why didn’t I get any confirmation email?

If your order is successful, you should get an order confirmation in the email address you provided. If it’s not in your inbox, please check your spam mail in case it was misplaced there. If you still can’t find it, send us an email at help@sunniesstudios.com.

*Business hours for order processing and customer service is 9am to 5pm, from Monday to Friday, excluding holidays.

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